The focus in physical Retail will increasingly be on all the aspects which customers can only experience on site: from assessing and experiencing the vehicle with all the senses to the test drive. The salesperson deals with the customer's needs and requirements analysis and accompanies the prospective customer on the route to their vehicle of choice.


D568804 Future of Sales: "Best Customer Experience 4.0"
  • Shelfnumber
    19C0571_029
  • Legend
    The focus in physical Retail will increasingly be on all the aspects which customers can only experience on site: from assessing and experiencing the vehicle with all the senses to the test drive. The salesperson deals with the customer's needs and requirements analysis and accompanies the prospective customer on the route to their vehicle of choice.
  • Topics
  • Release date
    Jul 18, 2019
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