Under the name URBAN GUARD, Mercedes-Benz is introducing a new, comprehensive product and optional equipment category for all model series. It bundles together existing and future products for the protection of the vehicle against vandalism and crime. With URBAN GUARD – an intelligent interlinking of hardware and digital solutions – Mercedes-Benz satisfies the worldwide rise in customer demand for security and property protection.
In conjunction with Mercedes me, the two packages URBAN GUARD Vehicle Protection and URBAN GUARD Vehicle Protection Plus enable all-round monitoring of the parked vehicle. URBAN GUARD comprises an anti-theft alarm system, tow-away protection with visual and audible warning in case of a detected change in position, an alarm siren, interior monitoring (triggered by movement in the interior) and preinstallation for theft and parking collision detection. In the case of the latter, the vehicle sensors register when the parked and locked vehicle is bumped or towed – or when someone attempts to break into the vehicle. If the service is active, the driver immediately receives detailed information via the Mercedes me App. By means of a push notification, he/she finds out how severe the parking damage is and in which area of the vehicle it occurred, for example. As soon as the vehicle is restarted, this information also appears once in the central display.
URBAN GUARD Plus is also able to locate stolen vehicles. In case of theft, this also makes it possible to recover the vehicle even if the thief has deactivated the vehicle tracking function, for example. This takes place in cooperation with the police. Parking collision recognition in the new S-Class uses camera images from the Parking package with 360° camera to visualise the vehicle's surroundings, e.g. when a collision has occurred. When a collision is detected, each camera takes three images within a few seconds. These images can be viewed in the central display. The accident can therefore be reconstructed with time and place.
Further services are planned for the URBAN GUARD Plus package. These include emergency deactivation of the electronic keys, expected to be available from mid-2021. In the event of loss or theft of the vehicle keys, this enables the customer to deactivate them via the Mercedes me App to prevent any misuse. The keys can also be reactivated via the Mercedes me App.
Individual services from the URBAN GUARD Plus package can be booked subsequently via the Mercedes me Store, e.g. assistance after vehicle theft.
Vehicles with an URBAN GUARD package bear a special label. This warns potential thieves that the vehicle is specially protected.