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Omniplus by Daimler Buses celebrates an anniversary and a winner
- Omniplus service outlet in Berlin is 50 years old
- Successful conclusion to Omniplus BusTech Challenge 2014/2015
Berlin - 50th anniversary in the German capital: BusWorld Home, the EvoBus in-house service centre in Berlin has just celebrated its milestone birthday in business. Founded in 1965 by the former Ulm-based company Kässbohrer Fahrzeugwerken, the site in Marienfelde has now been providing fast, expert maintenance and repair assistance for Mercedes-Benz and Setra buses and coaches for half a century.
Half a century of expertise
In the late 1960s, in the south of Germany's major city Kässbohrer Fahrzeugwerke produced tippers, two-axle vehicles and truck trailers among other things. Later it offered a repair service for the whole commercial vehicle field. Following the takeover by EvoBus GmbH in 1995, the plant became a centre of excellence for cross-brand bus-specific services. Today the 27,000 m2 centre with its testing, climatic and wash hall focuses on flexible and sustainable solutions covering every aspect of bus and coach service, including 24-hour availability for customers, comprehensive spare parts sales with Omniplus genuine parts and tyre service, state-of-the-art diagnostics, high-quality painting of individual panels and entire vehicles plus a pick-up and drop-off service.
"No other service outlet takes care of more breakdowns as the one in Berlin. I am therefore very proud of our highly qualified and certified team, on which I can rely at all times to deal with these daily challenges", explains Gerhard Marquardt, who has been managing BusWorld Home Berlin since June 2012.
This view is shared by Axel Stokinger, Managing Director of the German sales organisation of EvoBus GmbH, who gave his congratulations on the occasion of the landmark anniversary: "The 45 people working at BusWorld Home Berlin prove how unwavering dedication, willingness to perform, many years of experience and customer service can generate great success. We are very proud of their achievement".
With over 600 authorised Omniplus service outlets, Mercedes-Benz and Setra bus operators can count on the industry's widest service network throughout Europe. Continuous advances in quality, reliability, speed and closeness to the customer, along with further training for the around 6000 bus and coach experts, form the basis for the extensive range of services offered by the approved and certified outlets and workshops.
Belgian Joris Keymeulen wins service competition
Joris Keymeulen was the best. The bus service expert from EvoBus Belgium NV amassed the most points and was out in front at the end of the international service competition Omniplus BusTech Challenge, resulting in him being crowned. Some 17 national winners from all over Europe travelled to Neu-Ulm for the final round of the Omniplus Olympiad involving the authorised service workshops. Second place went to Thomas Amsler from EvoBus in Switzerland. The best-placed German competitor was Andreas Laule from Rolf Bauer GmbH in Gundelfingen near Freiburg, who took third spot.
A total of 676 bus service employees were entered into what was the third BusTech Challenge by their respective centres. The EvoBus Group introduced the Europe-wide competition to focus on the dedication and specialist knowledge of its bus service experts. After up to three preliminary rounds, in which the participants at the various sites had to work through an online questionnaire covering a wide range of topics, the winners from each participating country gathered together in Neu-Ulm for the final round. Here they spent two days displaying their theoretical knowledge at eleven different practical stations as well as showing their skills in their daily dealings with Mercedes-Benz and Setra buses and coaches, one example being fault diagnosis.
Michael Klein, Head of Aftersales at Daimler Buses, was a proud and satisfied man at the subsequent award ceremony: "I am so pleased that we are today able to honour our colleagues who, through their direct contact with customers at the workshops day after day, deliver on the Omnibus brand promise "Always by your side" and ensure that our vehicles and services meet the required quality standards".