Mercedes-Benz Bus and Coach Show 2011 in Mannheim: ‘125! years of innovation’ – the modern meets the classical
Nov 22, 2011
Omniplus: ongoing development of tailor-made bus-specific services
  • Omniplus: unique services for the bus sector
  • Genuine parts in tested Omniplus quality: safe and sure at all times
  • ServiceCard Basic and Premium: graduated service card concept
  • No unpleasant surprises from breakdown services, fixed billing standards

Premium service for premium buses: Omniplus, Daimler's service brand for
Mercedes-Benz and Setra buses, offers crucial extra services for buses. Highly valued by the two brands' customers, Omniplus has already attained an unrivalled position in Europe through its complete focus on bus-specific services.
Omniplus: unique services for the bus sector
The one-stop, fully comprehensive range of services from Omniplus saves time and money. With its professional maintenance and repairs, efficient driver and service training, its large range of used vehicles and customised financial packages, Omniplus offers a unique service covering all aspects of bus operations. Economical and approved firms and garages are a vital component of professional service quality. With this in mind, the Omniplus service network is undergoing continual expansion. Omniplus offers the
largest bus-specific service network in Europe, comprising over 600 authorised service centres. Corresponding to the offered scope of services tailored to the extent of customers' needs and the scale of work involved, Omniplus service centres break down into two cate­gories – Omniplus BusWorld and Omniplus BusPort. This ensures that customers are always in the right hands, from difficult and com­prehensive repair work to checks and maintenance services. 29 out­lets at strategically important locations have qualified for BusWorld status to date. The Omniplus service network will remain subject to ongoing improvement and optimisation, so as to assure customers throughout Europe of competent and dedicated service for their bus fleets.
Should a bus take an unintentional break, Omniplus's 24h Service is at hand around the clock. The quality screening of Omniplus service partners and the standardised repair processes assure buses of high-quality repair on fair terms in emergencies. The Spare Parts Logistics Center in Neu-Ulm exemplifies the high efficiency of the Omniplus programme. Over 100,000 genuine parts are stored here, from complete engines to the tiniest screw. The effective functioning of a vehicle as a whole hinges on perfect interaction between its appropriately matched and coordinated parts. Checked genuine parts from Omniplus provide added reliability here. On the basis of the complete documentation of vehicles and parts and the reliable availability of genuine parts for reordering, all the parts of a bus remain fully available for at least 15 years after production of the vehicle concerned is discontinued.
Genuine parts in tested Omniplus quality: safe and sure at all times
With genuine parts in tested Omniplus quality, customers can rest assured that their bus will always remain a genuine Mercedes-Benz or Setra vehicle after repairs or maintenance work. Genuine parts from Omniplus meet the highest standards with regard to safety, reliability and economy and are designed specifically for
Mercedes-Benz and Setra buses. In addition to its competence as a one-stop supplier of parts for buses, Omniplus also stands for the worldwide availability of genuine parts in tested Omniplus quality and logistical reliability. The selling points of Omniplus genuine parts (quality, safety, dimensional accuracy and economy) are to be presented in detail at the Busworld Kortrijk fair, for example.
Omniplus ServiceCard Basic and Premium: graduated service card concept
Omniplus offers a graduated service card concept tailored perfectly to customers' needs: the Omniplus ServiceCard Premium is available free of charge to
Mercedes-Benz and Setra bus customers, subject to a positive creditworthiness check, and is valid for two years. The Omniplus ServiceCard Basic, covering all brands of vehicle, is available for customers who can do without certain features of the comprehensive Premium package, such as cash-free refuelling or the toll, tunnel and ferry services.
Omniplus ServiceCard: numerous services
The ServiceCard Basic and Premium comprise numerous services. These include:
  • Omniplus workshop service
  • Free 24-hour service hotline in the customer's national language
  • Guaranteed swift and unbureaucratic payment in case of breakdown
  • Replacement bus service including driver from the Omniplus BusPool in Germany
  • International pool of addresses for replacement buses
  • Swift assistance from the Omniplus TireService in case of flat tyres
Mercedes-Benz and Setra bus customers pay a one-off fee of only 25 euros per vehicle for Omniplus ServiceCard Basic, which is valid for four years. This entitles them to certain fast, straightforward and free vehicle-specific services.
No unpleasant surprises from breakdown services, fixed billing standards
In the event of a breakdown, fast and competent assistance is guaranteed – and fixed international billing standards rule out unpleasant surprises. Fixed flat mileage rates throughout Europe, a maximum of 250 km in travel costs for outbound and return journey, fixed schedule for surcharges on labour and replacement parts outside of regular opening hours, assumption of 50% of express costs for parts procured in 24-hour service – all this provides operators and drivers with the necessary assurance in the event of a breakdown even in the remotest corners of Europe.
Omniplus ServiceCard Basic also includes an individual guaranteed payment facility for each customer. And the regular workshop service which can be paid for using ServiceCard Basic. Should the need arise, the payment facility can be increased within minutes by means of a telephone call or an online application.
The entire breakdown service from Omniplus responds with similar flexibility to the given situation: the driver reports the breakdown to the international control centre in his national language by means of the 24-hour service. The control centre requests his ServiceCard details and informs the nearest service centre. A mechanic promptly attends to the bus. In the case of rare, particularly unusual break­downs, a specialist is called in via a hotline to provide additional back-up. Such a comprehensive and individually graduated service can only be provided by a major manufacturer using a high-calibre organisation specialised in buses, such as Omnibus. Only an organi­sation with this sort of set-up is capable of responding to even the most difficult breakdown situations in an appropriate manner. It is this comprehensive service that gives both the bus operator and the driver the necessary assurance as they go about their work.
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