The chassis on the new Mercedes-Benz Citan is based on a McPherson front axle with a spring strut and lower rectangular wishbones and stabilisers. Classic rubber mounts on the lower wishbones ensure good driving characteristics and a high degree of comfort. The rear axle is a space-saving compound-link axle with trailing arms, coil springs and an internal stabiliser.

The new Citan is delivered as standard with 185/70 R 14 tyres (Citan Compact) or 195/65 R 15 (Long, Extra long). Wheels and tyres up to 205/55 R 16 and light-alloy wheels are available as an option. Furthermore, depending on the model, reinforced and all-season tyres are also available.

The developers of the Mercedes-Benz Citan set out to achieve brand-typical driving characteristics through a combination of driving dynamics, driving safety and driving comfort. The electric power steering, with a steering column that is adjustable in height, operates with high precision and minute sensitivity. This and the chassis, typical of the brand, contribute to the precise handling of the new Citan. The steering's power assistance is dependent on driving speed. It ensures easy steering when manoeuvring and taut, smooth steering characteristics at high speeds.

The suspension, dampers and stabilisers are new developments and have all been carefully attuned to one another. Short springs, a high spring rate and rigid damping on the front and rear axles contribute towards dynamic driving characteristics, prevent pitching vibrations and give the new Citan a sporty appearance. Stabilisers on the front and rear axles reduce the roll angle in curves. The suspension on the Citan Long panel van as well as the Crewbus is lowered by about 15 mm at the front and rear axles when driving under normal load.

Both empty as well as laden, the new Citan is a typical Mercedes-Benz in displaying the precise, stable and simultaneously comfortable handling already familiar to drivers from the Sprinter and the Vito. The new Citan is largely impervious to heavy loads and side winds, and it experiences only slight sprung mass vibrations.

The brakes on the new Citan are just as safe and dynamic as the chassis. They have an excellent grip and show good brake control. Braking performance is maintained even after ten full brake applications from a speed of 100 km/h. The Citan Long and Extra Long variants are equipped with disc brakes measuring about 280 mm in diameter on the front axle. The Citan Compact has disc brakes (diameter 258 mm) at the front and drum brakes (9 inch) on the rear axle.

The new Citan steals the show with ABS anti-lock braking system, EBV electronic brake force distribution, hydraulic Brake Assist and Start-off Assist as standard for all models. Start-off Assist maintains brake pressure for several seconds after the brake has been released and thus prevents the vehicle from rolling backwards as it pulls away.